Taxis in Canada are considered public transportation services and are generally required to accommodate passengers with disabilities, including those who rely on service dogs.
Taxi drivers cannot lawfully refuse a passenger simply because they have a service dog. Concerns about allergies, fear, or vehicle cleanliness are not usually sufficient grounds for refusal.
Municipal licensing rules often reinforce these obligations, and some cities impose penalties on drivers who unlawfully deny access.
Behaviour-based refusal may be lawful in rare cases, such as aggressive or uncontrolled behaviour, but decisions must be objective and documented.
Passengers who experience refusal are encouraged to document the incident and report it to taxi regulators or human rights bodies.
Key takeaways:
• Taxis must accommodate service dogs
• Refusal based on fear or allergies is unlawful
• Municipal rules may impose penalties
• Documentation supports enforcement
For city-specific taxi rules, consult the Canadian Service Dogs Handbook.