When a service dog enters a business in Canada, staff may have questions about access rights. Canadian law allows limited inquiry while protecting disability privacy.
In many provinces, businesses may ask whether the dog is a service dog and what tasks it is trained to perform. These questions help confirm accommodation needs.
Businesses cannot ask about the handler’s diagnosis, medical history, or personal details. They also cannot demand proof of certification or require demonstrations.
These limits exist to balance access rights with privacy and dignity. Overly intrusive questioning may itself constitute discrimination.
Key takeaways:
• Limited task-related questions may be allowed
• Medical details cannot be requested
• Certification cannot be demanded
• Privacy protections apply
For examples of lawful and unlawful questions, consult the Canadian Service Dogs Handbook.