Proving service dog discrimination in Canada relies heavily on evidence. Because enforcement is complaint-based, the strength of a case often depends on how well the incident is documented.
Written notes recorded shortly after the incident can be valuable. Dates, times, locations, names, and exact statements help establish credibility.
Witness statements, whether from companions or bystanders, may support the account. Photographs or videos may also be relevant when appropriate and lawful.
Written policies, signage, emails, or messages from the service provider can be particularly persuasive, especially if they contradict legal obligations.
Medical details are generally not required. The focus is on access denial and accommodation, not diagnosis.
Key takeaways:
• Timely documentation strengthens cases
• Witnesses and written policies are useful
• Medical records are usually unnecessary
• Evidence should focus on access denial
For evidence checklists and documentation tips, consult the Canadian Service Dogs Handbook.