Hotels, motels, and short-term accommodations in Canada are generally required to allow service dogs. Like other public accommodations, they are subject to provincial human rights legislation that protects disability-related access.
No-pets policies do not override service dog access rights. A hotel cannot lawfully refuse a reservation, charge pet fees, or restrict room options solely because a guest uses a service dog.
Concerns about allergies, cleaning, or other guests are common but rarely justify refusal. Hotels are expected to manage competing needs through reasonable accommodation, such as assigning rooms strategically or adjusting housekeeping procedures.
There are limited situations where a service dog may be removed, but these must be based on behaviour. Aggression, uncontrolled barking, or serious disruption may justify intervention. Even then, hotels should attempt to continue providing accommodation to the guest.
Hotels are not permitted to demand certification, ID cards, or medical documentation. As with other businesses, inquiries must remain limited and respectful.
If a refusal occurs, documenting the interaction and following up with hotel management or corporate offices is often effective. Persistent issues may be escalated through human rights complaint processes.
Key takeaways:
• Hotels must generally allow service dogs
• No-pets policies do not apply
• Pet fees for service dogs are unlawful
• Behaviour-based action is limited
For guidance on handling hotel refusals, consult the Canadian Service Dogs Handbook.