Service dogs are expected to be under control in public spaces, but no dog is perfect. Canadian law recognizes that occasional noise or movement does not automatically justify removal.
Behaviour-based removal must be grounded in objective evidence. Aggression, repeated uncontrolled barking, or behaviour that creates a genuine safety risk may justify asking a service dog to leave.
Minor issues such as brief barking, repositioning, or alert-related behaviour are not usually sufficient grounds for exclusion.
Businesses must distinguish between nuisance and risk. Decisions should be proportional and respectful.
If removal is necessary, the handler should still be offered service without the dog where feasible.
Key takeaways:
• Behaviour matters, not status
• Occasional noise is not grounds for removal
• Safety risks must be real and documented
• Service should continue where possible
For examples of lawful and unlawful removals, consult the Canadian Service Dogs Handbook.